Toll-Free 1 877 30CTECH
 

Internet Pricing vs. In-Store Pricing:

The local pricing supplied by Caffe Tech (herein referred to as CT) must include the warranty as this is the only way that CT will sell its products in store locally. The in store price (or local price) may be amended to reflect the local warranty to be provided by Caffe Tech as opposed to the manufacturer. CT reserves the right to charge local purchases for warranty and where applicable impose such prices. Otherwise all pricing is designed for on line sales and pricing is as enclosed.

Price Competitive?

You better believe It! Caffe Tech is a well-respected internet retailer of espresso machines and other coffee related products. We provide prompt and professional service. Caffe Tech believes that for this "level" of knowledge and support associated with the products are priced competitively. If you find the same products (and same level of after sales support) and you want at a better price, call 1-877 30C TECH. We will price match any Canadian internet retailer. Price match applies to the following conditions:

  1. Identical items and identical warranties
  2. Canadian retailers
  3. Stock and availability.
  4. Internet URL and/link must be supplied.
  5. Items must be clean sale - No gift certificates and/or exchanges can be used.

Note: Caffe Tech reserves the right not to price match!

Caffe Tech Warranty:

Caffe Tech Warranty: Caffe Tech has been a leader in its on-line warranty. Contact any past CT customers or go to on-line forums and ask about our excellent after sales support. All CT products carry a comprehensive one year warranty when specified and in some cases -when purchased. The Caffe Tech warranty will include parts and labor with no additional costs (that includes shipping of parts) to the customer. Warranty issues can be dealt with locally through the CT representative in your local area. Warranty booklets are included with your product purchase. Should there not be any designated warranty depot in your local area - then please contact 1-877-30C TECH or email for further warranty info or direction as to where the product may be brought for warranty service. Note: that service and parts are included in this warranty. The CT warranty only applies to certain products and in some cases may be purchased separately. Warranty service may be dealt with by email 24 hours per day -7 days per week. Telephone support is available Toll Free between the hours of 8 am – 11 pm MST every day with the exceptions of certain holidays.

Warranties are provided to protect against manufacturer defects. Normal wear and tear, misuse, neglect or abuse is not covered under warranty. It's the responsibility of the purchaser to regularly clean and maintain the product(s).

CT warrants that all machines purchased are new. Any noticeable testing on the machines is necessary to ensure manufacturer quality and good working operation prior to shipping.

Manufacturers Warranties:

Due to the competitive nature of internet sales it is important to consider how your dollar is being spent. Lower prices (also known as “Box Store” pricing) are prices that carry insignificant warranties. If you have purchased a product on line without the warranty then you have saved the costs associated with the warranty and taken the risks associated with no warranty. Consequently you have no local or dealer warranty (unless the Italian Manufacturer will participate) and you will be responsible for all service and parts issues relating to the product from the date you purchase the product. If after sales support is an important consideration for you then purchases the warranty. Warranties may not be purchased at a later date! Remember you get what you pay for!!

Certain products carry only the manufacture's warranty and a CT dealer warranty may not be purchased (CT warranties may be purchased locally). For non CT Warranty products it is necessary to contact the manufacturer's representative in the event that you require warranty assistance. The following products and associated contacts apply:

Parts, Service and Products:

All Sales are final! Exceptions to refunds or returns will be at the discretion of Caffe Tech.

Parts orders will be based on the customer's requests. If available an electronic parts schematic will be provided to the customer and the chosen parts will be sent out as per the customer's requests. Technical assistance through the service center will be limited when parts are being replaced. If the customer does not have the technical knowledge on replacing specific parts, then they should not be attempting the work, but rather should contact a qualified service center in their area. Caffe Tech will not spend countless hours over the telephone on conveying service info and technical knowledge under any circumstances.

Products that require direct water application (DWA) will be sold complete with fittings and necessary hardware to make the installation as easy as possible. All fittings and related costs will be additional to the cost of the product purchased. In the event the customer has little mechanical knowledge then a certified mechanical company should be contacted. In the instances where DWA is required; Caffe Tech will offer assistance in this regard.

Caffe Tech Defective Machine Policies and Procedures:

Machines may be termed "defective" within the first five days after delivery. After 5 days have passed, the machines will fall under warranty repair.

  1. If your machine seems to not be working properly call 1-877 30C TECH. The initial contact helps clarify what the problem may be. Email is an effective form of contact. Please refer to your invoice number.
  2. In the event that the machine is defective or problematic, it is at the discretion of CT to decide whether the items shall be brought to the nearest authorized service centre for further clarification or determination. CT may request that the machine be sent back to the Caffe Tech location.
  3. If the machine be deemed "defective" by the CT Authorized Service Centre then CT will issue a pick up in cooperation with the customer. Once received, defective merchandise will be exchanged for the same merchandise only. Credit towards another product of greater or equal value may be considered but not guaranteed. All credits must be redeemed within 90 Days. Cash refunds will not be given!

Note: Customer is responsible for all return ship costs involved with defective merchandise.

Additional Conditions to Defects:

All deemed defective machines must be finally determined by a qualified service technician at the CT service facility.

Shipping Information:

Shipping included as specified on the web site. All pricing that includes shipping is for continental Canadian bound shipments. International orders destined outside the United States - will be subject to additional shipping charges by international courier. Small parcel shipment costs destined outside Canada may be calculated by visiting Canada Post.

DELIVERY TIMES: Typically at CT we attempt to send out all orders within 24 hours and will do our best to insure your product is sent out promptly. We cannot guarantee any delivery dates or times.

International Orders:

Domestic Orders:

Shipping Damage:

  1. It is the responsibility of the customer to receive the equipment and inspect the package for any neglect or damage resulting from the transport company. Noticeable signs may include discoloring of boxes, holes, indentations in the styrofoam and other soft material packing. Please note the damages on the signed copy of the waybill and ensure that the driver clearly understands that you are signing the goods as "Damaged Goods"
  2. Call a shipping company representative and immediately notify the representative of the damages. Refer to the tracking number.
  3. Call 1-877-30C TECH and inform Ct of the Damages. You must contact us within 5 business days.
  4. Test the machine and ensure that internally the machine has not been damaged.
  5. Should the machine be damaged then the shipping representative must have an inspection agent (or employee) come out to view and report the damages. Typically. 8-10 Business Days.
  6. Upon acceptance of the damages (usually the form of claim number) and following compensation paid to the customer, (which could take between 3 and 5 weeks) then a replacement machine will be sent out with shipping charges not included. Note; no replacement machines can send out without full payment being received for the replacement machine. Note compensation of the damaged machine is the responsibility of the shipping company.

The Machine must eventually be sent back or dealt with in some fashion with the Transport Co. It is very important to ensure that you keep all packaging (boxes, shipping labels, peanuts, etc.)

In the Event of a Damaged Shipment, You should call the shipper.

Sameday Right O Way (CDN Customers) 1-888-324-6666

UPS at 1-800-742-5877

FedEx 1-800-463-3339

Please also review UPS Terms & Conditions and FedEx Terms & Conditions.

* Note: The transport company is responsible for all return shipping costs involved with damaged orders resulting from shippers negligence.

Insurance:

Insurance is mandatory! You will be charged for shipping at the time of checkout.

Packaging:

Damage resulting from manufacturer's packaging, or lack thereof, will not be the responsibility of CT. Double boxes for certain products will be implemented at the discretion of Caffe Tech.